Privacy Policy
Last updated: April 2026
1. Information We Collect
When you use ALT eSIM services, we may collect the following personal information: name, email address, payment details (processed securely by Stripe), order history, device information (for eSIM compatibility verification), and website usage data (collected via cookies and analytics tools).
2. How We Use Your Information
We use your personal data to: process and deliver eSIM orders, provide customer support, send order confirmation and installation guide emails, improve our products and services, and comply with legal requirements. We do not sell your personal data to third parties.
3. Data Storage & Security
Your personal data is stored on secure cloud servers protected by industry-standard encryption. Payment information is processed directly by Stripe — we never store your full credit card number. We regularly review our security measures to ensure your data remains safe.
4. Third-Party Services
We use the following third-party services to operate ALT eSIM: Stripe (payment processing), Firebase / Google Cloud (website hosting and database), and email service providers (order notifications). These third-party services have their own privacy policies, which we encourage you to review.
5. Cookies
Our website uses cookies to improve your experience, remember your preferences (such as language selection), and collect anonymous website usage statistics. You can manage or reject cookies in your browser settings, though this may affect certain site functionality.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also request that we stop processing your data or export your data. To exercise these rights, please contact us at [email protected]. We will process your request within 30 days.
7. Minors
Our services are not intended for individuals under 18 years of age. If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete the relevant information.
8. Policy Updates
We may update this Privacy Policy from time to time. Updated policies will be published on this page with the last updated date noted. Significant changes will be communicated to affected users via email.
9. Contact Us
If you have any questions about this Privacy Policy or need to inquire about your personal data, please contact us at [email protected].