Refund Policy

Last updated: April 2026

Important Refund Rules

✗

Once an eSIM is installed (QR code scanned and profile downloaded), it cannot be refunded.

✓

Uninstalled eSIMs can receive a full refund within 7 days of purchase.

Eligible for Refund

  • ✓eSIMs purchased within 7 days that have not been installed (QR code not scanned) are eligible for a full refund
  • ✓Duplicate orders caused by system errors
  • ✓eSIM cannot be installed on your device (confirmed by our technical team as compatible but still failing to install)

Not Eligible for Refund

  • ✗eSIM has been installed (QR code scanned and profile successfully downloaded)
  • ✗eSIM purchased more than 7 days ago and not yet installed
  • ✗User's device does not support eSIM (compatibility should be verified before purchase)
  • ✗eSIM rendered unusable due to user error (e.g., accidentally deleting an installed eSIM)
  • ✗Connectivity issues due to poor network conditions at the destination (not an eSIM issue)
  • ✗Data allowance has been fully consumed

How to Request a Refund

  1. Contact our support team via WhatsApp or email ([email protected])
  2. Provide your order number and the email address used for purchase
  3. State the reason for your refund request
  4. Our team will review your refund request within 1-2 business days
  5. Once approved, the refund will be returned to your original payment method

Refund Processing Time

  • •Review time: 1-2 business days
  • •Refund arrival: 5-10 business days (depending on your bank or credit card company)
  • •Refund method: returned to the original payment method used for purchase

Need to request a refund?

Contact our support team and we'll help you as soon as possible.

Contact Support